Cancellation & Refund Policy

At Nithiyash IT Solutions, we aim to provide quality products and reliable customer service. This Cancellation & Refund Policy explains the terms and conditions for cancelling orders and requesting refunds for products purchased through our website, https://nithiyash.in.

1. Order Acceptance and Cancellation by Nithiyash IT Solutions

Nithiyash IT Solutions reserves the right to accept or decline an order where necessary, including cases involving incorrect pricing, product listing errors, stock unavailability, suspected fraudulent transactions, or inaccurate order information.

An order confirmation email does not necessarily constitute final acceptance of an order. We may contact customers for additional verification or information before processing an order.

If an order is cancelled by us after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method, subject to applicable law and the payment provider’s procedures.

2. Cancellation by the Customer Before Shipment

Customers may request cancellation before their order has been shipped by contacting our customer support team.

To request cancellation, please provide:

Order number
Customer name and registered mobile number
Registered email address
Reason for cancellation

Cancellation requests can be sent to nithiyashitsolutions@gmail.com.

We will review the request and confirm whether the order can be cancelled. If the cancellation is approved, any eligible refund will be initiated within 1–2 business days of approval.

3. Cancellation After Shipment but Before Delivery

If an order has already been shipped, customers should contact us as soon as possible to request cancellation.

We will coordinate with the courier or delivery partner where possible. If the parcel is already in transit, cancellation may depend on whether the shipment can be stopped or returned.

If a customer refuses delivery after requesting cancellation, the refund will be processed after the returned product reaches us and its condition is verified. Any applicable shipping, return-shipping, or transaction deductions will be communicated to the customer and applied only where permitted by applicable law and the agreed terms.

4. Cancellation Processing Time

We aim to review cancellation requests within 1–2 business days.

If an order has already been shipped, processing may take longer because we may need to receive the parcel back from the delivery partner before confirming the cancellation.

Customers will be notified of the cancellation decision and refund status using their registered email address or mobile number.

5. Refund Eligibility

Refunds may be considered in the following circumstances:

The product received is damaged or defective.
The product delivered is different from the product ordered.
The order is cancelled by Nithiyash IT Solutions after payment.
A cancellation is approved under this policy.
A refund is otherwise required under applicable law.

Customers should contact us promptly after receiving a damaged, defective, or incorrect product and provide the order number, a description of the issue, and supporting photographs or videos where reasonably available.

Refund eligibility will be assessed based on the nature of the issue, the product condition, and applicable consumer protection requirements.

6. Product Verification

Where a return is approved, the product may need to be returned to our designated address or collection point for inspection.

Refunds for damaged, defective, or incorrect products will be processed after verification, where appropriate. Customers should retain the original packaging, accessories, invoice, and any free gifts supplied with the product.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

7. Refund Method and Processing Time

Approved prepaid-order refunds will generally be initiated to the original payment method.

We aim to initiate eligible refunds within 48 business hours after the returned product has been received and verified, or after cancellation approval where a return is not required.

After initiation, the time taken for the funds to appear in the customer’s account depends on the bank, card issuer, UPI provider, or payment gateway.

Customers should contact their payment provider if a refund has been confirmed by us but has not appeared within the provider’s expected processing period.

8. Cash on Delivery (COD) Refunds

For eligible cash-on-delivery orders, refunds may be processed through a bank transfer or another mutually agreed payment method.

Customers may be asked to provide the following details through our official customer support channel:

Name as registered with the bank
Bank name
Account number
IFSC code
Order number

Customers should share bank details only through a verified communication channel. We will never ask for a bank PIN, UPI PIN, password, or OTP to process a refund.

COD refunds will be initiated after the return or cancellation has been approved and any required product verification has been completed.

9. Shipping and Transaction Charges

Any shipping, return-shipping, or payment-processing charges applicable to a cancellation or return will be assessed on a case-by-case basis and communicated to the customer.

No deduction will be applied where prohibited by applicable law. Any refund deductions will be subject to the circumstances of the order and applicable consumer protection requirements.

10. Free Gifts and Accessories

If a product is returned with an associated free gift or promotional accessory, customers should return the gift or accessory in its original condition and packaging wherever reasonably possible.

If a free gift cannot be returned, we will explain any applicable adjustment before processing the refund, subject to applicable law.

11. Products and Services Covered

This policy applies to purchases made through Nithiyash IT Solutions, including products and services offered on our website, such as:

Refurbished laptops and desktops
Servers and computer accessories
CCTV and security systems
Antivirus software
Refurbished mobiles
Other IT products and services listed on our website

Certain software, digital products, customized solutions, or services may have additional cancellation conditions disclosed at the time of purchase, subject to applicable law.